1. Introduction
Tailwind Loops (“we”, “us”, or “our”) operates the Tailwind Loops application and website (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Account Information
When you create an account, we collect your email address, display name, and authentication credentials. If you sign in with Google, we receive your name, email, and profile photo from Google.
Activity and Preference Data
We collect information about your activity preferences (e.g., road cycling, gravel cycling, running, walking), route preferences, and saved routes to personalize your experience.
Location Data
When you use route planning features, we process location data including starting points, destinations, and generated route coordinates. We use this data to generate and display routes.
Chat and Interaction Data
We collect messages you send through our chat-based route planning interface to generate routes and improve our Service.
Usage Data
We automatically collect certain information when you access the Service, including your browser type, device information, IP address, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Generate personalized route recommendations
- Process your transactions and manage your subscription
- Send you service-related communications
- Respond to your inquiries and provide support
- Monitor and analyze usage trends to improve the Service
- Detect and prevent fraud or abuse
4. Third-Party Services
We use the following third-party services that may process your data:
- Firebase (Google) — Authentication and user management
- Google Maps — Map display and geocoding
- Stripe — Payment processing and subscription management
- OpenStreetMap / Overpass API — Road and trail network data
- OpenAI — AI-powered route planning assistance
- Vercel — Hosting and analytics
Each third-party service operates under its own privacy policy. We encourage you to review their policies.
5. Data Storage and Security
Your data is stored with encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your personal information. However, no method of electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may delete your account at any time through the Account settings page, which will remove your personal data from our systems.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your saved routes and profile data
- Opt out of non-essential communications
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at feedback@tailwindloops.com.